Shipping policy

Razlivenerijeci Global Transportation Policy
We are committed to delivering your carefully selected products to all corners of the world quickly and safely. This policy details our delivery process, timeliness, cost and related responsibilities. Please read it carefully before placing an order.
Order processing time
All orders will be processed within 1-3 working days after payment confirmation. The processing time includes order review, picking, quality inspection and packaging.
Peak period impact: During promotional activities, holidays or seasonal peak periods, order processing time may be slightly extended (usually announced and notified in advance on the website). We will do our best to speed up the processing.
2. Shipping and logistics
* Shipping Notification: Once your order is packed and handed over to your logistics partner for transportation, we will send you a shipping notification via email, which includes:
Logistics carrier information: Specifically selected based on the destination.
International tracking number: This is the key for you to track the status of your package in real time. Please be sure to keep this email well.
* Shipping Location: All orders are dispatched uniformly from our international warehouse.
3. International transportation options and Estimated delivery time
Standard transportation:
Estimated delivery time: It usually takes 15 to 30 working days to reach most major destinations around the world. The actual delivery time is affected by the destination country, customs clearance speed, local logistics efficiency and force majeure factors. This is an estimated time, not a guaranteed time limit.
Coverage: Supports delivery to the vast majority of countries and regions listed on our website.
Logistics tracking: We offer full online tracking services throughout the process.
Specific regional optimized routes: For key markets, we may offer optimized solutions based on regional logistics partners, with slightly different delivery times and costs.
* Time Delivery inquiry Tool: On the checkout page or delivery information page, we may provide an estimated time delivery inquiry tool based on your destination for your reference before placing an order.
4. Freight calculation
Real-time calculation: The shipping fee is calculated and displayed in real time at checkout based on the following factors:
The shipping costs vary greatly among different countries and regions.
The total weight and volumetric weight of the package: The logistics carrier calculates the freight based on the larger of the two (billing weight). We will select the optimal billing method for you.
Promotional activities: For specific details of the activities, please pay attention to the website announcements or the explanations on the promotional pages.
Customs advance collection (if applicable) : Depending on the regulations of your country/region and the selected service, estimated customs duties and taxes may already be included in the freight charges.
5. Customs duties, import duties and value-added taxes
Customer Responsibility: As an international buyer, you may need to pay customs duties, import value-added tax (VAT/GST), or other import taxes and fees for goods imported into your country/region. This is a requirement of the laws and regulations of the destination country/region, and the ultimate responsibility lies with the recipient (you).
Customs clearance assistance: We will provide the necessary commercial invoices (indicating the value of the goods and product description) to assist with customs clearance. Please ensure that your delivery address information (especially your name and phone number) is accurate and correct. This will help the logistics company contact you to handle customs clearance matters.
Tariff policy differences: The tariff thresholds, rates and regulations vary greatly among countries. It is recommended that you understand the relevant import regulations of your country/region before purchasing.
6. Order tracking
Full traceability: The international tracking number in the shipping notification email is the key for you to keep track of the status of your package.
* Information Update: Logistics information is usually updated at key nodes such as the arrival of the package at the transfer center, customs clearance, arrival at the destination country, and delivery. The update frequency and level of detail depend on the carrier.
7. Force majeure
Force majeure events such as war, strikes, natural disasters (earthquakes, floods, blizzards), epidemics, major air traffic control, and sudden changes in customs policies may cause severe delays or even disruptions in delivery. This kind of situation is beyond the control of us and the carrier. Please understand and wait patiently. We will do our best to coordinate and provide the latest information according to the situation.
8. Contact us
If you have any questions about this transportation policy or need assistance with order delivery, please contact our customer service team.
We thank you for choosing razlivenerijeci. We will do our utmost to ensure the smooth arrival of your package!